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TX6 Player Troubleshooting

TX6 | Player | Troubleshooting

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Written by Andy Neil
Updated over a year ago

Introduction

This article provides step-by-step instructions for troubleshooting common issues with a TX6 media player.

Instruction

  1. Power:

    1. Ensure the power cable connecting the TX6 player to the power source is securely plugged in at both ends.

    2. Check the player for any power indicators (lights) to confirm it is getting power.

    3. Confirm that the power source (e.g., wall outlet or power strip) is switched on and functioning properly.

  2. Internet:

    1. Connect a keyboard and mouse to the player.

      Consider using a keyboard with a touchpad for convenience, as the player has limited USB ports.

    2. Press F5 to close the content and then press Esc to access the home screen.

    3. Navigate to Settings, then select Apps.

    4. Choose UCView Digital Signage from the list of apps.

    5. Select Force Stop, then confirm by selecting OK.

    6. Press Esc to return to the home screen.

    7. Go to Settings, then Network & Internet.

    8. Ensure the player is connected to the internet via Wi-Fi or Ethernet.

  3. Content Frozen or Black Screen:

    1. If the content is frozen or the screen is black, unplug the power cord from the player.

    2. Leave the power cord unplugged for 20–30 seconds.

    3. Plug the power cord back in and allow the player a few moments to reboot.

    4. Verify that the HDMI cable is securely connected to the player and the display.

  4. Activation Code Displayed on Screen:

    1. If an activation code is displayed, contact Revel Support.

      You can reach them via live chat, phone, or by emailing support@revelmg.com.

  5. Check URL:

    1. Ensure that UCView is running on the player.

    2. Position the cursor on the right side of the screen.

    3. Left-click and drag from right to left to reveal the UCView settings.

    4. Verify the URL is correct, then press Save.

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