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Troubleshooting a Revel player

Player | Content | Frozen | Outdated

A
Written by Andy Neil
Updated over a year ago

Introduction

This article will focus on troubleshooting methods dedicated to resolving issues related to old, outdated, or missing content on your Revel player.

Instruction

  1. Identify the Revel player connected to your display.

  2. Find the power cord connected to the player.

  3. Unplug the power cord and wait for 30 seconds before plugging it back in.

  4. Allow the player to power back on.

  5. If you notice no changes, inspect all connections to and from the player.

  6. Once connections are verified, proceed to the next step.

  7. Plug in a wireless keyboard and mouse to the player.

    1. Consider using a keyboard with a touchpad for efficiency, considering limited USB ports.

  8. Press the "ESC" key or "Ctrl + Q" to exit the content application.

  9. Access settings and ensure the player is connected to the internet.

  10. Once an internet connection is confirmed, reboot the player by unplugging it and then plugging it back in.

  11. After rebooting, the content should automatically launch shortly.

Additional Tips & Best Practices

  1. This troubleshooting method applies only to players operating on the Windows operating system.

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